Privacy Policy

Cloud Tower 1 (“we”, “us”, or “our”) is a real estate project by Cloud Services,
headquartered at Plaza No. 3, Markaz, Block B-1 Ext, Multi-Gardens, B-17,
Islamabad, Pakistan.

This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you visit https://cloudtower1.com.pk, use our CRM platform at
https://crm.cloudtower1.com.pk, or interact with us through TikTok Lead Ads.

By using our website or services, you consent to the practices described in
this Privacy Policy.

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1. INFORMATION WE COLLECT

a) Information You Provide Directly:
– Full name
– Email address
– Phone number / WhatsApp number
– National Identity Card (CNIC) number (for booking/allotment purposes)
– Mailing or residential address
– Payment-related information (for property bookings)

b) Information Collected via TikTok Lead Ads:
– Name, email address, and phone number submitted through TikTok
Instant Forms
– All such data is retrieved via the authorized TikTok Marketing API
integration, with user consent obtained at the point of form submission
– Data collected through TikTok is handled in accordance with TikTok’s
platform policies and applicable data protection laws

c) Information Collected Automatically:
– IP address and browser type
– Pages visited and time spent on our website
– Referring URLs and device information
– Cookies and similar tracking technologies

d) Information from Third Parties:
– Referral agents or property dealers who recommend our project
– Social media platforms when you interact with our ads or pages

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2. SOURCE OF DATA

We collect user data from:
– Direct website forms and inquiries on cloudtower1.com.pk
– TikTok Lead Ads via our authorized TikTok Marketing API integration
– Our CRM platform at crm.cloudtower1.com.pk
– Booking and allotment forms submitted in person or online
– Referral agents and authorized dealers

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3. HOW WE USE YOUR INFORMATION

We use your personal information to:

– Process property booking and allotment requests
– Manage and respond to customer inquiries and marketing leads
– Contact users regarding products, services, or property-related information
– Send updates about unit availability, pricing, and project progress
– Provide customer support and follow-up communications
– Send marketing communications (you may opt out at any time)
– Improve our website, CRM platform, and overall user experience
– Comply with legal and regulatory obligations in Pakistan
– Prevent fraud and ensure security of our platforms

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4. DATA SHARING AND DISCLOSURE

We do NOT sell, rent, or trade your personal data. We may share your
information only with:

– Authorized agents and dealers for property consultation purposes
– Trusted service providers (e.g., email platforms, CRM tools) strictly
for business operations under confidentiality agreements
– Financial institutions involved in payment processing
– Legal authorities when required by Pakistani law or legal process

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5. TIKTOK DATA COMPLIANCE

– Data retrieved from TikTok Lead Ads is accessed solely through our
authorized TikTok Marketing API integration
– We process TikTok lead data in full compliance with TikTok’s platform
policies and terms of service
– Lead data is used only for lawful business purposes — specifically,
responding to inquiries and managing customer relationships
– We do not use TikTok lead data for any purpose beyond what was disclosed
to users at the time of form submission

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6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance your browsing experience.

Types of cookies we use:
– Essential cookies : Required for website functionality
– Analytics cookies : Help us understand how visitors use our site
– Marketing cookies : Used to deliver relevant advertisements

You can control or disable cookies through your browser settings.
Disabling cookies may affect certain features of our website.

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7. DATA STORAGE AND SECURITY

– All personal data is stored securely in protected systems
– We implement appropriate technical and organizational security measures
to protect against unauthorized access, alteration, disclosure, or destruction
– Access to personal data is restricted to authorized personnel only
– No internet-based transmission is 100% secure; we cannot guarantee
absolute security but take all reasonable precautions

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8. DATA RETENTION

– We retain your personal data for as long as necessary to fulfill the
purposes described in this policy, or as required by law
– Property-related records may be kept for the duration of your ownership
and beyond for legal compliance
– TikTok lead data is retained only for the period required to manage
and respond to the relevant inquiry
– Users may request deletion of their data at any time (subject to
legal obligations)

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9. YOUR RIGHTS

As a user, you have the right to:
– Request access to the personal data we hold about you
– Request correction of inaccurate or incomplete data
– Request deletion of your data (subject to legal and contractual obligations)
– Withdraw consent for marketing communications at any time
– Lodge a complaint with the relevant regulatory authority in Pakistan

To exercise any of these rights, contact us at:
info@cloudtower1.com.pk

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10. THIRD-PARTY LINKS AND SERVICES

Our website and CRM may contain links to third-party websites or services
(e.g., TikTok, Google Maps, social media platforms). We are not responsible
for the privacy practices or content of any third-party websites. We encourage
you to review their privacy policies independently.

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11. CHILDREN’S PRIVACY

Our website, CRM platform, and services are not directed at individuals
under the age of 18. We do not knowingly collect personal data from minors.
If we become aware that a minor has provided personal information, we will
delete it promptly.

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12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be
posted on this page with an updated “Last Updated” date. Continued use of
our website or services after changes constitutes your acceptance of the
updated policy. We encourage you to review this policy periodically.

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13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy,
please contact us:

Cloud Tower 1 – Cloud Services
Address : Plaza No. 3, Markaz, Block B-1 Ext, Multi-Gardens,
B-17, Islamabad, Pakistan
Phone : +92 348 111 5505
Email : info@cloudtower1.com.pk
Website : https://cloudtower1.com.pk
CRM : https://crm.cloudtower1.com.pk