Terms and Conditions
Welcome to Cloud Tower 1. These Terms and Conditions (“Terms”) govern your
access to and use of our website https://cloudtower1.com.pk, our CRM platform
at https://crm.cloudtower1.com.pk, and all services including property bookings,
allotments, and integrations with TikTok Lead Ads for lead management and
customer engagement, offered by Cloud Tower 1, a project of Cloud Services
(“Company”, “we”, “us”, or “our”).
By accessing our website or CRM platform, or by entering into any booking or
allotment agreement, you confirm that you have read, understood, and agree to
be bound by these Terms. If you do not agree, please discontinue use immediately.
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1. ABOUT US
Cloud Tower 1 is a real estate development project by Cloud Services, offering
residential apartments, commercial shops, and office spaces in Islamabad, Pakistan.
Our CRM platform also provides lead management services for businesses using
TikTok Lead Ads.
Company Name : Cloud Services
Project Name : Cloud Tower 1
Address : Plaza No. 3, Markaz, Block B-1 Ext, Multi-Gardens,
B-17, Islamabad, Pakistan
Phone : +92 348 111 5505
Email : info@cloudtower1.com.pk
Website : https://cloudtower1.com.pk
CRM Platform : https://crm.cloudtower1.com.pk
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2. ELIGIBILITY
To use our website, CRM platform, or enter into a booking agreement, you must:
– Be at least 18 years of age
– Be legally capable of entering into binding contracts under Pakistani law
– Provide accurate, complete, and up-to-date information when requested
– Not be prohibited from receiving services under applicable laws
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3. SERVICE DESCRIPTION
Our platform provides two categories of services:
a) Real Estate Services:
– Property listings, bookings, and allotments for apartments, shops,
and offices under the Cloud Tower 1 project
– Customer consultation, brochure downloads, and availability tracking
b) Lead Management Services (CRM):
– Integration with TikTok APIs to securely retrieve lead data submitted
by users through TikTok Instant Forms
– Managing and responding to marketing leads generated via TikTok Lead Ads
– This service is publicly available for businesses to manage and respond
to their marketing inquiries
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4. USE OF THE WEBSITE AND PLATFORM
You agree to use our website and CRM platform only for lawful purposes.
You must not:
– Violate any applicable local, national, or international laws or regulations
– Transmit unsolicited or unauthorized advertising or promotional material
– Attempt to gain unauthorized access to any part of the website, CRM, or
related systems
– Engage in hacking, spamming, or any activity that disrupts our services
– Upload or transmit malicious code, viruses, or harmful data
– Impersonate any person or misrepresent your affiliation with any entity
– Misuse lead data obtained through the platform for any unlawful purpose
We reserve the right to suspend or terminate your access at any time if
you breach these Terms.
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5. DATA USAGE AND TIKTOK LEAD ADS COMPLIANCE
– All data collected through TikTok Lead Ads is processed in accordance
with TikTok’s platform policies and applicable data protection laws
– Users agree to use collected lead data only for lawful business purposes
– Data retrieved via TikTok Marketing API is accessed only with proper
user consent and authorization
– Users are fully responsible for complying with applicable data protection
laws when handling lead data obtained through the platform
– We are not responsible for changes, outages, or policy updates made by
TikTok that may affect lead data retrieval or delivery
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6. PROPERTY INFORMATION AND LISTINGS
All property listings, floor plans, pricing, availability, and other
information on this website are provided for general informational
purposes only.
– Prices are subject to change without prior notice
– Availability of units is not guaranteed until a formal booking is
confirmed in writing
– Images, renderings, and floor plans are illustrative only and may not
represent the final constructed property
– Amenities and project features are subject to final regulatory approvals
and may be modified during construction
– Third-party listings (if any) are not guaranteed by the Company
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7. BOOKING AND ALLOTMENT
7.1 Booking Process
A property booking is confirmed only upon:
– Submission of a duly signed booking form
– Payment of the required booking amount or down payment
– Issuance of a formal booking receipt or allotment letter by the Company
7.2 Payment Terms
– All payments must be made as per the agreed payment schedule
– Payments via bank transfer, pay order, or other approved methods only
– Cash payments above the legally permitted limit are not accepted
– Official receipts will be issued for all payments received
7.3 Customization
– Unit customizations may be available at additional cost and require
prior written approval from the Company
– Requests must be submitted before the construction deadline communicated
by the Company
7.4 Transfer of Booking
– Booking transfers to a third party are subject to Company approval and
applicable transfer fees
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8. CANCELLATION AND REFUND POLICY
8.1 Cancellation by the Buyer
– Cancellation requests must be submitted in writing to info@cloudtower1.com.pk
– Refunds are subject to deduction of applicable cancellation charges as
specified in the booking agreement
– Processing of refunds may take 30–60 working days from approved cancellation
8.2 Cancellation by the Company
– In rare circumstances, the Company may cancel a booking and will refund
all amounts paid without any deduction
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9. USER RESPONSIBILITIES
– Users are fully responsible for the accuracy of any data, content, or
information they submit through the platform
– Users must not misuse lead data or personal information obtained through
TikTok Lead Ads or any other source on our platform
– Users are responsible for maintaining the confidentiality of their
account credentials
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10. INTELLECTUAL PROPERTY
All content on this website and CRM platform — including text, graphics, logos,
icons, images, videos, floor plans, brochures, and software — is the exclusive
property of Cloud Tower 1 / Cloud Services and is protected under applicable
copyright and intellectual property laws of Pakistan.
You may not:
– Reproduce, distribute, or republish any content without written permission
– Use our brand name, logo, or trademarks for commercial purposes
– Modify or create derivative works based on our content
Limited personal, non-commercial use of website content is permitted provided
our ownership is acknowledged.
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11. PRIVACY POLICY
Your use of this website and CRM platform is also governed by our Privacy
Policy, incorporated into these Terms by reference. Please review our Privacy
Policy at:
Privacy Policy
By using our platform, you consent to the collection and use of your personal
information as described in our Privacy Policy.
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12. THIRD-PARTY SERVICES
Our platform integrates with third-party services including TikTok. We are
not responsible for:
– Changes, disruptions, or policy updates by third-party platforms
– The privacy practices or content of any third-party websites linked
from our platform
– Any losses or damages arising from reliance on third-party services
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13. DISCLAIMER OF WARRANTIES
This website and CRM platform, along with all content, products, and services,
are provided on an “as is” and “as available” basis without warranties of any
kind, either express or implied.
We do not warrant that:
– The website or CRM will be uninterrupted or error-free
– The information on the website is always accurate, complete, or current
– Any specific results will be obtained from use of the platform
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14. LIMITATION OF LIABILITY
To the fullest extent permitted by Pakistani law, Cloud Tower 1 and Cloud
Services shall not be liable for any:
– Direct, indirect, incidental, or consequential losses
– Loss of profit, revenue, data, or business opportunities
– Losses resulting from construction delays beyond our reasonable control
– Losses caused by reliance on information published on the website
– Losses arising from unauthorized access to your personal data
– Losses arising from third-party platform changes (including TikTok)
Our total liability in any circumstance shall not exceed the amount paid
by you for the relevant booking or service.
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15. FORCE MAJEURE
We shall not be held liable for any delay or failure resulting from
circumstances beyond our reasonable control, including but not limited to:
– Natural disasters (floods, earthquakes, etc.)
– Government regulations or changes in law
– War, civil unrest, or national emergencies
– Pandemics or public health crises
– Interruptions in utilities, infrastructure, or third-party platforms
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16. TERMINATION
We may suspend or terminate your access to the website or CRM platform
without prior notice if:
– You violate any provision of these Terms
– We are required to do so by law or regulatory authority
– Your actions cause harm to other users or our platform
Upon termination, all user rights end immediately, and any pending
payment obligations remain enforceable.
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17. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the Islamic Republic of Pakistan.
Any disputes arising out of or in connection with these Terms shall be
subject to the exclusive jurisdiction of the courts of Islamabad, Pakistan.
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18. DISPUTE RESOLUTION
18.1 Amicable Settlement
Both parties agree to first attempt to resolve any dispute through mutual
negotiation and good faith discussion within 30 days of the dispute arising.
18.2 Arbitration
If unresolved amicably, the dispute shall be referred to a sole arbitrator
mutually agreed upon by both parties, in accordance with the Arbitration
Act of Pakistan. The arbitrator’s decision shall be final and binding.
18.3 Legal Proceedings
Nothing in this clause prevents either party from seeking urgent injunctive
or other equitable relief from a court of competent jurisdiction.
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19. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Cloud Tower 1, Cloud
Services, and their respective directors, officers, employees, and agents
from and against any claims, liabilities, damages, losses, and expenses
(including legal fees) arising from:
– Your violation of these Terms
– Your use or misuse of our website or CRM platform
– Misuse of lead data obtained through the platform
– Any inaccurate information you provide to us
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20. MODIFICATIONS TO TERMS
We reserve the right to update or modify these Terms at any time. Changes
will be posted on this page with an updated “Last Updated” date. Your
continued use of our website or CRM after any changes constitutes
acceptance of the revised Terms.
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21. SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or
unenforceable, it shall be modified to the minimum extent necessary,
and the remaining provisions shall continue in full force and effect.
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22. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any signed booking
agreements, constitute the entire agreement between you and Cloud Tower 1,
superseding all prior agreements, representations, or understandings.
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23. CONTACT US
Cloud Tower 1 – Cloud Services
Address : Plaza No. 3, Markaz, Block B-1 Ext, Multi-Gardens,
B-17, Islamabad, Pakistan
Phone : +92 348 111 5505
Email : info@cloudtower1.com.pk
Website : https://cloudtower1.com.pk
CRM : https://crm.cloudtower1.com.pk
